Terms

Version dated TO BE PROVIDED.

Mada Inside offers a trip-planning advisory and preparation service for Madagascar. Mada Inside does not act as a travel agency, tour operator, insurer, or financial institution.

Mada Inside offers various paid plans for preparing personalised itineraries and travel notebooks for Madagascar, namely the Essential, Premium, and Signature plans.

The content and price of each plan are detailed on the site's "Plans" page.

The service consists in particular of analysing the client's expectations and providing an itinerary, practical advice, and recommendations for accommodation, transport, activities, or providers likely to match their project.

Prices are shown in euros, all taxes included (VAT incl.), unless stated otherwise.

The applicable price is the one displayed when the order is confirmed.

Payment is made in a single instalment.

Online payment is processed via Stripe Checkout.

Mada Inside does not process or store the client's card details directly.

The order becomes final once payment is confirmed.

The client receives an order confirmation at the email address provided when ordering.

After payment is confirmed, the client is invited to fill in a questionnaire allowing Mada Inside to learn their travel dates, preferences, constraints, and expectations.

The preparation period begins once the information needed to perform the service has been received.

The personalised travel notebook is generally sent to the client within an indicative period of five business days, unless a different period is announced when ordering or additional information is required from the client.

The stated periods are estimates.

In accordance with the provisions of the French Consumer Code applicable to distance contracts, the consumer generally has a period of fourteen days from the conclusion of the contract to exercise their right of withdrawal.

Where the client wishes Mada Inside to begin performing the service before this period expires, they must expressly request this — this consent is collected at the time of payment, via a dedicated checkbox left unchecked by default.

If the client exercises their right of withdrawal after performance of the service has begun at their express request, they remain liable for the amount corresponding to the part of the service already performed up to the point they communicated their decision to withdraw, in accordance with applicable legal provisions.

Where the service has been fully performed before the end of the withdrawal period, following the client's express request and their acknowledgement of the loss of their right of withdrawal once the service is fully performed, the right of withdrawal can no longer be exercised.

Before the service begins, any cancellation request is handled in accordance with the rules applicable to the right of withdrawal.

Where preparation of the notebook or itinerary has begun at the client's request, cancellation or withdrawal may result in the portion of the service already performed being invoiced, in accordance with applicable legal provisions.

Where the personalised service has been fully performed and delivered, no refund may be requested on the sole ground that the client changes their travel plans or decides not to travel, without prejudice to the consumer's legal rights in the event of poor performance by Mada Inside.

Cancellations relating to flights, accommodation, transport, excursions, activities, or other services booked directly by the client are exclusively subject to the cancellation and refund conditions of the relevant provider.

The number and nature of any changes included in the service depend on the plan chosen.

Any significant change to the project after work on the notebook has begun — in particular a change of dates, duration, destination, or a substantial change to the itinerary — may require additional work and be subject to a new price proposal.

Mada Inside provides information, recommendations, and proposals intended to help the client organise their trip.

Unless expressly stated otherwise, the client makes their own bookings and pays the relevant providers directly: airlines, hotels, accommodation, carriers, guides, restaurants, activities, or other providers.

The corresponding contracts are concluded directly between the client and these providers.

Prices, schedules, and availability given in the notebook may change between the time it is prepared and the time of booking.

It is the client's responsibility to check the final conditions with the provider before booking.

Mada Inside undertakes to take due care in preparing the recommendations and information provided to the client.

Mada Inside cannot, however, be held liable for the performance of services booked directly with third-party providers, in particular in the event of cancellation or change of a flight, accommodation, transport, or activity by the provider concerned.

Mada Inside cannot guarantee the availability or maintained pricing of services offered by third parties.

Nor can Mada Inside be held liable for the consequences of incomplete or incorrect information provided by the client when preparing the trip.

These provisions shall not exclude or limit any liability that cannot legally be excluded or limited.

The client remains responsible for checking the administrative, customs, and health formalities required for their trip, in particular regarding their passport, visa, entry conditions, and any health recommendations.

Mada Inside may provide practical information for guidance only; it is the client's responsibility to check the official information applicable to their situation before departure.

It is also the client's responsibility to ensure they have insurance suited to their trip and the activities they plan to undertake.

The notebooks, itineraries, and personalised content produced by Mada Inside are intended for the client's personal use.

Unless prior authorisation is given, they may not be reproduced, marketed, or publicly distributed for commercial purposes.

In the event of a difficulty concerning the service, the client is invited to contact Mada Inside first in order to seek an amicable solution.

In accordance with the provisions of the French Consumer Code, the consumer may also make free use of a consumer mediator to seek an amicable resolution of a dispute.

Consumer mediator — name: TO BE PROVIDED.

Consumer mediator — address: TO BE PROVIDED.

Consumer mediator — website: TO BE PROVIDED.

These General Terms and Conditions of Sale are governed by French law.

In the event of a dispute, the client and Mada Inside will first attempt to find an amicable solution.

Failing an amicable resolution, or via the consumer mediator, the dispute may be brought before the competent courts in accordance with applicable legal rules.